Privacy Notice

From time to time or as may be required by law. Any changes will be immediately posted on the Website. This Privacy Notice applies between you, the User of this Website, and Bowtiful Balloon Gifts & Events, the owner and provider of this Website.

Bowtiful Balloon Gifts & Events takes the privacy of your information very seriously. This Privacy Notice applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This Privacy Notice should be read alongside, and in addition to, our Terms and Conditions.

In this Privacy Notice, the following definitions are used:

Term

Definition

Data

Collectively, all information that you submit to Bowtiful   Balloon Gifts & Events via the Website or other communication methods.   This definition incorporates the definitions provided in the Data Protection   Laws.

Cookies

A small text file placed on your device by this Website   when you visit certain parts of the Website and/or use certain features.

Data Protection Laws

Any applicable law relating to the processing of personal   Data, including but not limited to the UK GDPR and the Data Protection   Act 2018.

UK GDPR

The retained EU law version of the General Data Protection   Regulation (EU) 2016/679.

Bowtiful Balloon Gifts & Events, we, or us

Bowtiful Balloon Gifts & Events, the owner and   operator of the business.

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive)   Regulations 2003 as amended.

User or you

Any third party that accesses the Website and is not   employed by or a consultant providing services to Bowtiful Balloon Gifts   & Events.

Website

The website that you are currently using, and any   sub-domains of this site unless expressly excluded.

Bowtiful Balloon Gifts & Events reserves the right to change this Privacy Notice as we may deem necessary 

This Privacy Notice applies only to the actions of Bowtiful Balloon Gifts & Events and Users with respect to the Website and direct communications.

For purposes of the applicable Data Protection Laws, Bowtiful Balloon Gifts & Events is the "data controller". This means we determine the purposes for which, and the manner in which, your Data is processed.

We may collect the following Data, which includes personal Data, from you:

• Name.
• Contact   Information (such as email addresses and telephone numbers).
• Event Address and Location (for delivery and setup of Goods/Equipment).
• Financial   information (such as bank details or credit/debit card numbers processed   by third-party providers).
• Details  of booking requirements, attendees, and related requirements (e.g., event   date, allergy information related to latex/goods).
• Technical Data collected automatically (IP address, web browser type and version, operating system).

We collect Data in the following ways:

• Data  given to us by you (e.g., via our online booking form, email,      telephone, or social media message).
• Data  is collected automatically (via the Website through cookies).

Data Given to Us by You

We collect your Data when:

• You contact us through the Website, by telephone, post, or e-mail.
• You make payments to us.
• You use our balloon or event hire services.

Data Collected Automatically

We automatically collect some information about your visit to the Website. This information helps us to improve Website content and navigation (e.g., your IP address, the frequency with which you access the Website, and how you use and interact with its content).

We process your Data for the following purposes, based on the corresponding legal bases under the UK GDPR:

Purpose

Legal Basis for Processing

Fulfilling your Order/Contract

Necessary for the performance of a contract (to deliver   your balloons/set up your event).

Internal record keeping

Necessary for our legitimate interests (running and   managing our business).

Improvement of our products/services

Necessary for our legitimate interests (developing our   offerings).

Processing Payments

Necessary for the performance of a contract and legitimate   interests (financial auditing).

We may share your Data with the following groups of people:

• Our Employees, Agents, and Professional Advisors: To allow for the      necessary planning, provision, and fulfilment of your services (e.g.,      delivery drivers, accountants).
• Third  Party Payment Providers: To enable secure processing of payments and refunds (we do not store your full card details ourselves).

We will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Notice and to comply with legal, tax, or regulatory obligations (typically up to six years after the last contract has been fulfilled).

You have the following rights in relation to your Data under Data Protection Laws:

• Right to access: The right to request copies of the information we hold      about you.
• Right to correct: The right to have your Data rectified if it is inaccurate      or incomplete.
• Right to erase: The right to request that we delete or remove your Data from      our systems.
• Right to restrict our use: The right to "block" us from using your      Data in certain ways.
• Right to data portability: The right to request that we move, copy, or      transfer your Data.
• Right to object: The right to object to our use of your Data where we rely      on our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent, please contact us via email: natalie@bowtifulballoons.com

If you are not satisfied with the way a complaint in relation to your Data is handled by us, you may refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

This Website may place and access certain Cookies on your device. We use Cookies to improve your experience of using the Website and to improve our range of services. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

• You  will be presented with a message bar requesting your consent to set      cookies upon first visiting the Website.
• You  may choose to enable or disable Cookies in your internet browser settings.

Bowtiful Balloon Gifts & Events reserves the right to change this Privacy Notice as we may deem necessary